Q: Who is required to submit an application?
A: An application is required for anyone 18 years or older that will occupy the home.
Q: What is the minimum acceptable credit score?
A: The minimum credit score required is 600 for each occupant 18 years or older.
*Our Resident Flex program allows up to one applicant to have a score between 550 and 599, if they meet all other criteria and their income IS NOT being used for qualification. Availability of Resident Flex is based upon owner approval.
Please note that meeting credit requirements does not necessarily guarantee approval. Applications may still be declined for other factors.
Q: Can I prepay rent to overcome insufficient credit?
A: No, all applicants must meet credit and background requirements.
Q: What if I don’t have a credit score?
A: If an applicant does not have a credit score, then a cosigner will be required. Please see cosigner requirements for qualifications.
Q: What are cosigner requirements?
Cosigners must be a non-occupant with a credit score of 700 or above. Cosigners may not be used for income qualification.
Q: Do you accept Section 8?
A: Unfortunately, we do not currently accept Section 8.
Q: What is the Helping Heroes Discount?
A: We offer Teachers, Veterans and First Responders (Police, Firefighters and Paramedics) a $100 discount on move-in costs. Thank you for the service you give to our community.
Q: What is included in the Resident Benefits Package?
A: The Resident Benefits Package includes items that provide convenience, protection, and professional services to residents. For more information, please visit Resident Benefits Package
Q: I just applied online - what do I need to do now?
A: Once you’ve submitted your application, our team will reach out to you (typically within 1 business day)
to request documents. The items needed are:
- A copy of each applicant’s Driver’s License
- Three (3) most recent paystubs
These items can be emailed to Phoenix@RentalsAmerica.com
or faxed to 480-374-5506.
Q: How long does it take to process an application?
A: The application process can vary depending on how quickly we receive required documents and obtain owner approval. In most cases, applications are processed within 1-2 business days.
Q: How will I receive notifications about my application?
A: Our team will communicate with you primarily through email, and we are available by phone as well.
Q: How long will you hold the property for?
A: In most cases, the lease must start within 30 days from the date the application is submitted.
Q: Do I need to schedule a time to sign the lease?
A: No, you do not need to schedule a time to sign. Once your application is approved, our team will prepare the lease agreement and then email it to be signed electronically.
Q: When are deposits due?
A: All deposits are due at the time of lease signing (usually within 1-2 business days from the date the application is submitted).
Q: What breeds of dogs are restricted?
A: Akita, Alaskan Malamute, American Bull Dog, Belgian Malinois, Cane Corso, Chow Chow, Dingo, Doberman, German Shepherd, Mastiff, Pit Bull, Presa Canario, Rottweiler, Siberian Husky, Staffordshire Terrier, or Wolf Hybrid
Q: Who pays the HOA dues?
A: HOA dues are paid by the homeowner. As a resident, you are responsible for paying any fines for HOA violations while you are renting the home.
Q: What is the maximum number of occupants?
A: The number of occupants may not exceed 2 persons per bedroom (except Tempe).
Q: Why are there different occupancy restrictions in Tempe?
A: The City of Tempe has a unique rule that limits the maximum number of unrelated people that can live together to three (3). This restriction applies regardless of the size of the home or number of bedrooms in the home.